Online Ordering

Once you're done shopping, checking out is easy. You can always view the items you have added to your cart by clicking the "Shopping Bag" button on the upper right hand corner of any page.

Please be aware that even if the product is in your shopping bag, it is not reserved and can be bought by another customer while you are browsing.

When you are ready to complete your order, click on the "Checkout" button on the lower right portion of the shopping bag page. If you have Yahoo! Wallet you can use it to checkout, if not proceed with the regular checkout option. Click on "Continue" and fill in the required information (highlighted in yellow). Review and submit your order.

To find out how long it will take to receive your order, please refer to our Shipping & Handling section.

Azalea Online accepts Visa, MasterCard, American Express, Discover.

Your card is not charged until we confirm your items are in stock. If an item is not available, we do not charge you for it.

We do not charge you twice. What you see as a “double charge” on your statement is called “pre-authorization”—a common bank practice in handling credit card transactions to ensure sufficient funds and account authenticity.

When an order is placed, our system automatically authorizes your card for the purchase amount. Pre-authorization shows as a second charge, but it is actually a pending transaction that we do not debit from your account.

The authorization amount automatically clears once the purchase debit clears.

How long that takes depends on the issuer of your credit card.

If you need help expediting the process of clearing the pre-authorization you can contact the issuing bank of your credit card.

To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a customer service representative will email you to verify additional information.

If you do not respond within 5 business days, the order will be canceled. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers. To avoid this situation, please take care in entering your credit card information at checkout.

If an item you purchased at full price is reduced in price, you can request a price adjustment within 10 days from the date of purchase.

If you are returning an item—purchased at full price—that has been reduced in price, after the 10 day price adjustment window, you will receive the current sale price value.

If you cancel your order after it’s been shipped, yes, your card would have been charged and you would need to complete a return. Refer to section III “Returns and Exchanges” for detailed instructions.

If you cancel your order before it’s been shipped, no, your card will not be charged. Please note that a pre-authorization for the purchase amount will appear on your statement until it is removed by the issuing bank of your card. Please see “It looks like my card was charged twice, what’s going on?” for details.

Azalea Online is hosted by Yahoo! Store. One of the limitations of Yahoo! Store is the lack of real-time inventory tracking in regards to size availability. Because we have to manually update size availability for every item in our inventory, there will occasionally be an item that shows a size as available when it is not. When this happens, the item will correctly show as “sold out” when you attempt to add it.

Yes. Please refer to the section titled “Sizing Chart” for more details.

When will my order be shipped? How long will it take to receive my order?

Orders are not shipped until we complete a 2-step confirmation process:

STEP 1
We confirm your items are in stock.

STEP 2
We complete a credit verification.

The 2-step confirmation process usually takes 48 hours and applies to all orders, regardless of shipping method. If you choose expedited shipping—UPS 3 Day Select, UPS 2 Day Air or UPS Next Day Air Saver—please be aware that the shipping days do not include our 48-hour confirmation processing time.

To calculating when your order will arrive, start counting shipping days after the 48-hour confirmation processing time.

For example:
If you choose 2 Day Air you should expect to receive your order within 4 business days.

Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day.

Orders placed after 1:00pm PST will not begin processing until the following business day.

If the merchandise you have selected is not in stock a customer service representative will contact you within 24 hours. Don’t worry, we never charge you for an item without first confirming its availability.

Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.

No. We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

BACKGROUND
When you purchase products at the Azalea site, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can email webmaster@azaleasf.com and request us to stop sending such announcements to you.

COLLECTION AND USE OF INFORMATION
When you place your first order with Azalea, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. Our server stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to Your Account and make the appropriate changes. You must be signed in to access Your Account.

We also track your order and billing history. We will use this information to process your orders and communicate with you about your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. We also use this information to stay abreast of the buying trends of our customers.

VIEWING AND UPDATING YOUR INFORMATION ON THE AZALEA SITE
You can always access the personal information you have provided to Azalea by going to Your Account. You can make changes to this information to update your account anytime.

COOKIES
Upon setting up Your Account, cookies are placed on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you purchase, and help us match your address and credit card information with your order so you don't need to retype the information each time you visit our site.

If your browser is set to not accept cookies, you will not be able to purchase items at the Azalea site.

We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. We analyze this data to assess our product lines offered on our site. Automatically logged information is also used to analyze trends and to administer the site.

DISCLOSURE
Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties.

In order to ship and track merchandise, we make your name and address available to such companies as Federal Express. In no instance Federal Express is allowed to use your personal information for any other purpose.

We provide analyses of our users in the aggregate to our vendors and prospective vendors. We do this so that we and our vendors can understand you better, and so we can keep bringing you the latest and most current fashions and fashion accessories. At no time, however, will we disclose personal information about specific users.

Customers shall be notified via email for updates to this policy. Azalea will obtain email consent from any user if the company is going to be using the information collected in a manner different from that stated when the customer registered.

SECURITY AND ACCESS
For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.

You can access Your Account from every page on the site to update and correct your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to Azalea to access this information.

We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

This privacy policy was last updated on August 1, 2004.

Azalea Boutique, Inc. ("Azalea") advises you to review the following basic rules that govern the use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

INTELLECTUAL PROPERTY
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Azalea, or, as otherwise noted, are the intellectual property of Azalea’s vendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Azalea. The Azalea mark and other marks appearing at this Site are the trademarks of Azalea, its vendors and or suppliers.

USE OF CONTENT
This Site and all its Contents are intended solely for personal use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.

PRODUCT INFORMATION
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor's display of any color will be accurate.

DISCLAIMER
Azalea provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Azalea may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that Azalea shall not be liable for any damages or any kind related to your use of this site.

MISCELLANEOUS
Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of Azalea to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of the state and/or federal courts of the State of California, County of San Francisco and/or the Northern District of California.

Last updated August 1, 2004.